We've been having some issues with customers order confirmation emails going to their spam and junk folders. I've looked into this and updated our emails, hopefully this will resolve the issue. We don't do mass emails or send emails to anyone who hasn't requested it for marketing purposes. So why our emails are ending up where they are is a bit perplexing. So unless someone places an order or signs up for our newsletter, they shouldn't get anything from us.
If you've placed an order or contacted us and haven't heard anything (we do our best to respond within 24 hours) please check your junk and or spam folders and mark the emails as safe so they don't find their way back into your spam or junk. Thank you!
1 Comments
Adam Mohsin
Hey guys! I sent an email on August 28 regarding some missing items on my order and I haven’t heard back yet. I also checked my junk mail and haven’t received anything yet. Hopefully I’ll hear back soon! Thank you
Joshua Best
Hi Adam! We are very sorry about that, I believe I see where we went wrong. I emailed you, please check your email and shoot us back a reply. I don't see any emails or messages so I'm glad you found a way to reach us! You can always reach us at [email protected], our contact page or social media. Talk to you soon and once again we apologize for the mishap but we'll make it right! :)